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Conversational audio

Real calls, in the languages your users speak.

Licensed archives from BPOs, contact centres and platforms across healthcare, finance and commerce, de-identified at the source.

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00:48 · 2 ch · 8 kHzagentcustomerNAMEPOLICY NO.PHONE00:0000:0800:1600:2400:3200:4000:48
Illustrative call. Personal details are found and covered with a tone inside the owner's systems; the tag travels with the transcript.

Domains and call types.

  • Healthcare

    1. Health insurance sales
    2. Patient-doctor consultations
    3. Appointment scheduling

    Held by Insurers, hospital networks, telehealth platforms, healthcare BPOs

  • Finance

    1. Credit card sales
    2. Loan and card collections
    3. Default and recovery

    Held by Banks, NBFCs, card issuers, collection agencies, BPOs

  • E-commerce and food delivery

    1. Wrong or missing items
    2. Order troubleshooting
    3. Customer support
    4. IVR / bot with human handoff

    Held by Marketplaces, delivery platforms, CX outsourcers

Twelve ways people actually talk.

Indian languages and the code-mixed speech that real calls are full of. Coverage differs by listing: each deal sheet in the catalogue states its own split.

  • 01हिन्दीHindi
  • 02বাংলাBengali
  • 03தமிழ்Tamil
  • 04తెలుగుTelugu
  • 05मराठीMarathi
  • 06ಕನ್ನಡKannada
  • 07മലയാളംMalayalam
  • 08ગુજરાતીGujarati
  • 09ਪੰਜਾਬੀPunjabi
  • 10ଓଡ଼ିଆOdia
  • 11EnglishIndian English
  • 12हिंglishCode-mixed

What lands in your bucket.

The delivery spec, drawn as the folder you receive.

Full spec and an example record
  1. QD-7K2P/One folder per licensed dataset
  2. calls/0001842/One folder per call
  3. agent.wavWAV or FLAC, native rate (8 kHz telephony or higher)
  4. customer.wavSeparate channel where the source has one
  5. transcript.jsonOptional: time-aligned, speaker-labelled, original script + romanised
  6. meta.jsonLanguage, domain, call type, duration, year, outcome label
  7. manifest.jsonlProvenance: one record per call, back to the licence
  8. datasheet.mdComposition, years covered, known gaps
  9. deid-report.pdfEntities removed, sample QA, residual risk

How at-source de-identification works.

  1. 01

    Runs inside the owner's systems

    A container or on-prem agent. Raw recordings never reach Quarry or the lab.

  2. 02

    Speech in, spans out

    Calls are transcribed locally; names, numbers, addresses, card, Aadhaar, PAN and policy numbers are covered with tone and tagged.

  3. 03

    Checked before export

    People and automated scans review a sample of every batch; the owner signs off before anything leaves.

How we de-identify, in full
raw · stays on site

Hello, am I speaking with Priya Raman? I'm calling about policy HP-4471-2093, renewing on the 14th.

delivered

Hello, am I speaking with [NAME]? I'm calling about policy [POLICY_NO], renewing on the 14th.

Example line; the name and policy number are invented.

Who licenses audio through Quarry.

We name an owner only after NDA, and show no logos until owners approve.

  • BPOs and contact centres
  • Health insurers
  • Hospital networks
  • Telehealth platforms
  • Banks and NBFCs
  • Card issuers
  • Collection agencies
  • Marketplaces
  • Delivery platforms
  • CX outsourcers

Need calls we don't list yet?

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