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Grievance officer

Effective
Version
1.0
Previous versions

Draft Standard terms pending review by counsel in India and the US before launch.

The short version

Plain language · not legally binding
  1. Our Grievance Officer handles complaints about how Quarry processes personal data.
  2. Email grievance@quarrydata.ai.
  3. We acknowledge within 2 business days and respond within the period the DPDP Rules require.
  4. If you're not satisfied, you can complain to the Data Protection Board of India.

The numbered sections below are the terms that apply.

1. Grievance Officer

Quarry has appointed a Grievance Officer under India's Digital Personal Data Protection Act, 2023 and its Rules.

  • Role: Grievance Officer, Quarry
  • Email: grievance@quarrydata.ai
  • Postal address: published here before launch.

2. What you can raise

Any complaint about how Quarry processes your personal data, including a request under the Privacy Policy that you think was not handled properly, or a takedown request about data that may relate to you.

3. How we respond

  • We acknowledge your grievance within 2 business days.
  • We may ask for information needed to identify you or the data concerned.
  • We respond with our findings and any action taken within the period the DPDP Rules require, and aim to do so within 30 days.

4. Escalation

If you are not satisfied with our response, or we do not respond in time, you may complain to the Data Protection Board of India. The Act expects you to use our grievance process first.

Change log

  1. v1.0First published.

Material changes are emailed to account holders 30 days before they take effect, and flagged on this page.